Product | Order Days | Order Closing Times | Delivery Charges | Delivery Date |
|---|---|---|---|---|
Ambient and refrigerated | Monday to Friday | 4pm | Free | By 5pm next working day |
Frozen octaplasLG® | Monday to Thursday | 4pm | Free | By 5pm next working day |
Frozen octaplasLG® | Friday | 4pm | Free | Delivered on the following Tuesday |
Ordering and Deliveries
How to place an order
We only accept official Purchase Order Numbers.
Orders within the UK may be placed by either:
Email to customerservices.uk@octapharma.com
or
Fax to 0161 837 3799
Telephone orders can not be accepted.
For all other order enquiries please call the Customer Service telephone number on: 0161 837 3771.
Alternatively the main office telephone number is 0161 837 3770.
Deliveries
United Kingdom
Same day and timed morning deliveries are chargeable. Please call 0161 837 3771 for pricing details and to confirm arrangements.
Northern Ireland, Highlands and Islands, Channel Islands, Isle of Wight and Isle of Man
Free Delivery
Country | Product | Order Days | Order Closing Times | Delivery Date |
|---|---|---|---|---|
Northern Ireland, Highlands and Islands | All | Monday to Thursday | 10am on Thursday | By 5pm next working day |
Friday | 4pm | Delivered the following Tuesday | ||
Channel Islands | All | Monday & Tuesday | 11am on Tuesday | By Friday of the same week |
octaplasLG® - frozen product requires specalist deivery | Please contact Customer Service | |||
Isle of Wight and Isle of Man | All | Monday to Wednesday | 10am on Wednesday | Friday of the same week |
Next day delivery service is available Monday to Thursday. Orders need to be processed by 10.00am.
Out of hours deliveries
We provide a chargeable Out of Hours order and delivery service to the NHS in mainland UK. This service is available outside the normal working hours of 8.30am to 5.00pm, 7 days a week, 52 weeks a year.
To order products out of hours please telephone 07740 483839.